Patient Access Leader

About this role

Mercor is working with a leading AI research lab to improve the capabilities of next-generation AI systems. We are seeking experienced Patient Access leaders to support the evaluation and improvement of AI tools designed for healthcare revenue cycle workflows. This is an opportunity to apply your expertise in patient registration, pre-registration, scheduling, and intake coordination to help shape AI systems that will transform front-end healthcare operations. **Responsibilities** - Lead end-to-end patient access operations including pre-registration, registration, scheduling, and intake workflows across inpatient and outpatient settings. - Evaluate AI-generated outputs related to patient access processes, identifying errors and providing structured, actionable feedback. - Develop and enforce policies and procedures for registration accuracy, demographic capture, and point-of-service collections. - Monitor KPIs including registration error rates, pre-registration completion rates, insurance verification accuracy, and front-end denial rates. - Ensure clean claim submission from point of entry by identifying and resolving front-end deficiencies. - Collaborate with billing, clinical, and IT teams to streamline patient access workflows and reduce downstream claim errors. - Train and mentor staff on registration best practices, compliance requirements, and system usage. - Ensure compliance with HIPAA, CMS guidelines, and payer-specific requirements at the point of service. - Document observations, annotate AI outputs, and provide structured feedback to support AI training datasets. **Requirements** - 5+ years of experience in patient access, patient registration, or front-end revenue cycle management, with at least 2 years in a manager or director-level role. - Deep knowledge of pre-registration, insurance verification, scheduling intake, and point-of-service collections. - Strong understanding of HIPAA, CMS regu