Customer Support Task Author (AI Training)
Alignerr · Remote · Customer support / ops
Customer Support Task Author (AI Training) is an open role at Alignerr, available remotely, with pay listed as $20–$50/hr.
Applications open on Alignerr’s own site. How we make money.
At a glance
- Pay
- $20–$50/hrStated by Alignerr
- Location
- Remote
- Time commitment
- 10-40 hours a week
- Experience
- Hands-on product support experience
- Work type
- Customer support / ops
- Listed
- Since Oct 4, last confirmed Oct 22
The work
Write realistic customer support triage tasks, including ticket handling, account checks, runbook searches, and fix-or-escalate decisions.
What you would do
- Write realistic support task prompts covering triage, account checks, runbook searches, and escalation choices
- Write scoring rubrics defining the correct routing, resolution, or escalation outcome
- Build task environments that mimic a real support scenario with tickets, accounts, and runbooks
You're a fit if you
- have hands-on product support experience as a support or customer success engineer
- know how products fail and how escalations work, plus ticketing systems and knowledge bases
- can work through unclear support cases and explain why a routing choice is right
- can work remotely
Summarised by HumanSourcer from Alignerr’s listing. Check the listing before you apply.
How the pay compares
Higher than 31% of the 77 distinct hourly rates advertised for Customer support / ops roles right now. Hourly USD, top of each advertised range, one count per distinct rate. Same method as the Pay Index.
From Alignerr’s listing
“About the Role Alignerr is building a dataset of expert tasks that train and evaluate advanced AI agents on real enterprise work.”
About Alignerr: part of Labelbox. See the full profile →
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Frequently asked questions
How do I apply for the Customer Support Task Author (AI Training) role at Alignerr?
Applications go through Alignerr's own portal - HumanSourcer links to the listing and never collects applications or handles hiring. Alignerr's access model is "Open / self-serve" (Open roles / applications). This listing was first seen here on October 4, 2026 and was still live at the last check.
Is the Customer Support Task Author (AI Training) role at Alignerr remote?
Yes - Alignerr lists this role as remote.
What does the Customer Support Task Author (AI Training) role at Alignerr pay?
Alignerr lists this role's pay as $20–$50/hr, quoted from the listing rather than estimated.
What kind of work is Customer Support Task Author (AI Training)?
Customer support / ops. AI training, evaluation, coding, writing and specialist review
Is Alignerr a legitimate AI-training platform?
Labelbox expert network - and that relationship is rated "Confirmed" here because it can be checked against labelbox.com rather than taken on Alignerr's word. Confidence describes how well the ownership is evidenced. It is not a rating of how the platform treats the people who work for it, which no public source covers reliably.
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