IT Specialist

About this role

LXT is an emerging leader in AI training data to power intelligent technology for global organizations. In partnership with an international network of contributors, LXT collects and annotates data across multiple modalities with the speed, scale and agility required by the enterprise. Our global expertise spans over 145 countries and coverage for more than 1000 language locales. Founded in 2010, LXT is headquartered in Toronto, Canada with presence in the United States, UK, Egypt, Turkey, India and Australia. The company serves customers in North America, Europe, Asia Pacific and the Middle East. Learn more at lxt.ai . Roles and Responsibilities 1- Technical Support Provide desktop support for applications, operating systems and hardware as required Provide troubleshooting resolution and updating/upgrading of hardware and software Install and configure computer hardware, software, systems and networks Monitor and maintain computer systems and networks Plan end-user training as required Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience 2- Equipment Management Repair and replace equipment as necessary Maintain all computers and peripheral equipment as requested Document and maintain IT inventory 3- General Liaise with external suppliers for the repair of any equipment under warranty or maintenance contract Build and manage a good working relationship with company employees and establish a good rapport with other professionals or/and third-party vendors Prioritize and escalate issues as necessary Test new technology Assist in the planning and implementation of application rollout Help to oversee the Website functionality and development Developing and implementing IT maintenance policies and procedures Head Office Communications Work with the IT Director, to identify and suggest opportunit ies for improvement in the companies IT infrastructure Reporting to the IT Director, accurate and punctual submission