Customer Support Agent - Freelance Project
Customer Support Agent - Freelance Project is an open role at Meridial, located in Philippines, with pay listed as $5/hr.
Applications open on Meridial’s own site. How we make money.
About this role
Customer Support Agent About the Role Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans. Job Overview We are looking for a, customer-oriented support agent fluent in English. This role requires addressing customer inquiries via phone, email, and live chat, focused on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting. While prior experience in retirement plans (401k, IRA, Profit Sharing Plans) is beneficial, it is not mandatory. Key Responsibilities Provide prompt, accurate, and support via phone, email, and live chat, ensuring a positive experience for English speaking customers. Assist with account activation, integration troubleshooting, and product-related inquiries. Deliver accurate guidance on client's retirement plan offerings (401k, IRA, Profit Sharing Plans). Troubleshoot technical issues and escalate complex cases as needed. Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions. Collaborate with internal teams to escalate issues efficiently and improve customer service. Qualifications: High school diploma or equivalent; a degree in Business, Finance, or IT is a plus. Fluent in English, with strong verbal and written communication skills. Previous customer service experience, ideally within technical support or financial services. Familiarity with retirement plans or financial account management (401k, IRA) is advantageous. Proficiency in Zendesk and Aircall is preferred. Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment. High attention to detail and ability to work both independently and as part of a remote team. Must pass a background check. Hours: 45-50 hours per week 9-6pm US-ET Must be able to work US-East Coast/New York Time Zone Compensation Type: Hourly Rate: $5/hour Employment typ
Pay
$5/hr
About Meridial
Meridial's connection to Invisible Technologies: Invisible-powered expert contractor network. Law, STEM, finance, coding, linguistics, safety and AI training
Ownership confidence: Confirmed. See the full network profile →
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Frequently asked questions
How do I apply for the Customer Support Agent - Freelance Project role at Meridial?
Applications go through Meridial's own portal - HumanSourcer links to the listing and never collects applications or handles hiring. Meridial's access model is "Apply" (Join network / apply to projects). This listing was first seen here on July 19, 2026 and was still live at the last check.
Is the Customer Support Agent - Freelance Project role at Meridial remote?
This role is listed for: Philippines.
What does the Customer Support Agent - Freelance Project role at Meridial pay?
Meridial lists this role's pay as $5/hr, quoted from the listing rather than estimated.
What kind of work is Customer Support Agent - Freelance Project?
Customer support / ops. Law, STEM, finance, coding, linguistics, safety and AI training
Is Meridial a legitimate AI-training platform?
Invisible-powered expert contractor network - and that relationship is rated "Confirmed" here because it can be checked against www.meridial.ai rather than taken on Meridial's word. Confidence describes how well the ownership is evidenced. It is not a rating of how the platform treats the people who work for it, which no public source covers reliably.
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