Customer Support L2 Project - Freelance Project
Meridial · Malaysia · Customer support / ops
Customer Support L2 Project - Freelance Project is an open role at Meridial, located in Malaysia, with pay listed as $8–$11/hr.
Applications open on Meridial’s own site. How we make money.
At a glance
- Pay
- $8–$11/hrStated by Meridial
- Location
- Malaysia
- Experience
- Preferred: prior team-lead experience in call center or support settings
- Languages
- Fluent English
- Work type
- Customer support / ops
- Listed
- Since Jul 19, last confirmed Oct 24
The work
Guide and coach a team of support agents who assist clients with retirement plans, review service quality, and take on escalated cases.
What you would do
- Brief support agents on project requirements and guidelines
- Review calls, emails and chats to assess service quality
- Take escalated cases from other agents and give advanced support
You're a fit if you
- are fluent in English
- have ideally led teams in a call center or customer service setting
- can work in Zendesk, Aircall, and a CRM
Summarised by HumanSourcer from Meridial’s listing. Check the listing before you apply.
How the pay compares
Higher than 18% of the 74 distinct hourly rates advertised for Customer support / ops roles right now. Hourly USD, top of each advertised range, one count per distinct rate. Same method as the Pay Index.
From Meridial’s listing
“Customer Support L2: English Remote About the Role Join a dynamic project supporting cutting-edge AI-driven technology in the financial services industry. As the Customer Support L2, you will oversee Customer Support Agents helping clients manage and optimize their retirement plans.”
About Meridial: part of Invisible Technologies. See the full profile →
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Frequently asked questions
How do I apply for the Customer Support L2 Project - Freelance Project role at Meridial?
Applications go through Meridial's own portal - HumanSourcer links to the listing and never collects applications or handles hiring. Meridial's access model is "Apply" (Join network / apply to projects). This listing was first seen here on July 19, 2026 and was still live at the last check.
Is the Customer Support L2 Project - Freelance Project role at Meridial remote?
This role is listed for: Malaysia.
What does the Customer Support L2 Project - Freelance Project role at Meridial pay?
Meridial lists this role's pay as $8–$11/hr, quoted from the listing rather than estimated.
What kind of work is Customer Support L2 Project - Freelance Project?
Customer support / ops. Law, STEM, finance, coding, linguistics, safety and AI training
Is Meridial a legitimate AI-training platform?
Invisible-powered expert contractor network - and that relationship is rated "Confirmed" here because it can be checked against www.meridial.ai rather than taken on Meridial's word. Confidence describes how well the ownership is evidenced. It is not a rating of how the platform treats the people who work for it, which no public source covers reliably.
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