Customer Support Reps - AI Training - Brighton, UK
Customer Support Reps - AI Training - Brighton, UK is an open role at Prolific Participants, available remotely, with pay listed as Up to $30/hr.
About this role
Customer Support & Experience - AI Training The role We’re looking for Customer Support Representatives to join our Expert Network to help train and evaluate cutting-edge AI models using real service expertise. If you have the necessary experience, we’ll send you a quick 10- to 15-minute test to assess your skills and suitability for AI tasks. If successful, you’ll be invited to join Prolific as a participant, where you’ll get paid to train and evaluate powerful AI models. Researchers looking for your skills tend to pay up to $30 per hour . You must be prepared to complete paid tasks that require one hour of uninterrupted work , though many are shorter. What you’ll bring Professional Experience: years of experience in a high-volume customer support, technical support, or client success role. Communication Excellence: exceptional written English skills with the ability to adjust tone, empathy, and clarity based on different customer personas. Problem-Solving Skills: proven ability to de-escalate complex situations and provide step-by-step troubleshooting for technical or billing issues. Efficiency: high typing speed and the ability to navigate multiple information sources quickly to find accurate answers. Attention to Detail: a "sharp eye" for identifying subtle errors in logic, tone, or factual accuracy in support responses. Language Proficiency: multilingual capabilities are a significant plus, especially for evaluating translation and localized support quality. A PayPal account to receive payment from our clients What you’ll be doing in the role Evaluate AI Chatbot Responses: review AI-generated support replies for accuracy, brand voice consistency, and "helpfulness" scores. Simulate Customer Interactions: create realistic support tickets and dialogue flows to test how AI handles edge cases, angry customers, or complex inquiries. Refine Knowledge Bases: audit AI-generated FAQ articles and macros to ensure they are easy for customers to follow and technically corre
Pay
Up to $30/hr
As listed by Prolific Participants: “Researchers looking for your skills tend to pay up to $30 per hour .”
About Prolific Participants
Prolific Participants's connection to Prolific: Direct participant marketplace and expert network. Research studies, behavioural data and AI evaluation/training tasks
Ownership confidence: Confirmed. See the full network profile →
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Frequently asked questions
How do I apply for the Customer Support Reps - AI Training - Brighton, UK role at Prolific Participants?
Apply directly through Prolific Participants's own application process — HumanSourcer links out to the listing and doesn't handle applications or hiring directly.
Is the Customer Support Reps - AI Training - Brighton, UK role at Prolific Participants remote?
Yes — Prolific Participants lists this role as remote.
What does the Customer Support Reps - AI Training - Brighton, UK role at Prolific Participants pay?
Prolific Participants lists this role's pay as Up to $30/hr.
What kind of work is Customer Support Reps - AI Training - Brighton, UK?
Customer support / ops. Research studies, behavioural data and AI evaluation/training tasks
Is Prolific Participants a legitimate AI-training platform?
Prolific Participants's connection to Prolific: Direct participant marketplace and expert network. Ownership confidence: Confirmed — verified via www.prolific.com.
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