IT & Technology Decision Makers - Paid ITSM/ESM Research Study - Boston, US

About this role

IT & Technology - Decision Makers - ITSM/ESM Research The role We're looking for IT and Tech Leaders with hands-on experience selecting and using ITSM or ESM platforms to join our Expert Network as subject matter experts. If you have the necessary experience, we'll send you a quick 10- to 15-minute test to assess your skills and suitability for our research tasks. If successful, you'll be invited to join Prolific as a participant, where you'll get paid to share your expertise with researchers and organisations who need real-world IT insight. Researchers looking for your skills tend to pay up to $200 per hour . You must be prepared to complete paid tasks that require one hour of uninterrupted work, though many are shorter. What you’ll bring Professional Experience: Director-level or above experience in IT, Technology, IT Operations, or a related function Domain Knowledge: deep background in one or more areas such as IT Service Management, IT Operations, or Enterprise Service Management ITSM/ESM Experience: current or recent hands-on use of an ITSM or ESM platform such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks Decision-Making: experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management Analytical Thinking: the ability to draw on complex IT service workflows and ticketing experience to answer research questions and provide clear, nuanced expert insight Communication: exceptional written communication skills and a high level of attention to detail when responding to questions on IT policy, compliance, or service management topics A PayPal account to receive payment from our clients What you’ll be doing in the role Answering Research Questions: share your expert perspective on topics such as internal ticketing workflows, employee service requests, IT policy, and IT operations processes Scenario Review: apply your real-world experience to assess and respond to IT and service manageme