IT Support Engineer
IT Support Engineer is an open role at Welo Data, located in Gurgaon, India.
Applications open on Welo Data’s own site. How we make money.
About this role
About Welo Global Welo Global is a leader in multilingual AI, technology, and content solutions serving over 2,000 clients in 300 languages. The company combines globally scaled multilingual infrastructure, including a network of over 500,000 linguists and domain experts, with advanced NLP, computational linguistics, and best-in-class compliance backed by seven ISO certifications. Welo Global’s five brands—Welocalize (multilingual content and localization services for global enterprises), Park IP (intellectual property and patent translation services for law firms and corporate legal teams), Welo Life Sciences (regulated language and compliance-aligned content solutions for pharmaceutical, biotech, and medical device organizations), Adapt (multilingual performance-led digital marketing agency), and Welo Data (multilingual data generation, evaluation, and human data infrastructure for AI systems)—serve distinct customer segments with purpose-built expertise, fit-for-purpose solutions, and supporting technology. weloglobal.com Job Reference: #LI-JC1 Job Description- Provide L1–L2 technical support to a global user base with a focus on SLA-driven ticket management, excellent customer service, employee onboarding/offboarding and endpoint lifecycle management. Flexible, engaged and responsive in the adoption of continuously evolving support workflows. Key responsibilities Service desk and SLAsProvide professional IT support via Zendesk; triage, troubleshoot, and resolve tickets within agreed SLAs.Manage and prioritize the support ticket queue using an SLA-driven approach, ensuring that highest to lowest priority tickets are responded to and resolved within agreed service levels. Maintain high CSAT, provide clear ticket communication, and timely escalations.Identify opportunities for improvement and adopt automation and AI (such as Zendesk AI features, AI support assistants) to improve and accelerate the support workflow (for example to aide in triage and draft responses)
Pay
Not disclosed
Welo Data doesn’t publish a rate for this listing - it isn’t missing from our data.
About Welo Data
Welo Data's connection to Welocalize: Welocalize AI-data community. Multilingual evaluation, AI safety, search relevance and annotation
Ownership confidence: Confirmed. See the full network profile →
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Frequently asked questions
How do I apply for the IT Support Engineer role at Welo Data?
Applications go through Welo Data's own portal - HumanSourcer links to the listing and never collects applications or handles hiring. Welo Data's access model is "Open / self-serve" (Join community). This listing was first seen here on August 19, 2026 and was still live at the last check.
Is the IT Support Engineer role at Welo Data remote?
This role is listed for: Gurgaon, India.
What does the IT Support Engineer role at Welo Data pay?
Welo Data doesn't state a rate on this listing. HumanSourcer never fills that gap with an estimate, so the absence is the source's, not a hole in this page. Welo Data's profile shows what its rate-carrying listings do advertise.
What kind of work is IT Support Engineer?
Translation / linguistics. Multilingual evaluation, AI safety, search relevance and annotation
Is Welo Data a legitimate AI-training platform?
Welocalize AI-data community - and that relationship is rated "Confirmed" here because it can be checked against welodata.ai rather than taken on Welo Data's word. Confidence describes how well the ownership is evidenced. It is not a rating of how the platform treats the people who work for it, which no public source covers reliably.
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