Customer Experience Operations (India)
Mercor Experts · India · Customer support / ops
Customer Experience Operations (India) is an open role at Mercor Experts, located in India, with pay listed as $35,000–$50,000/yr.
Applications open on Mercor Experts’ own site. How we make money.
At a glance
- Pay
- $35,000–$50,000/yrStated by Mercor Experts
- Location
- India
- Work type
- Customer support / ops
- Listed
- Since Oct 22, last confirmed Oct 22
From Mercor Experts’ listing
“This is a full-time internal role at Mercor, open to candidates based in India only. You will work directly as part of Mercor's team. Mercor is looking for a Customer Experience Operations specialist to own how experts experience our platform end to end.”
Show the full listing
This is a full-time internal role at Mercor, open to candidates based in India only. You will work directly as part of Mercor's team.
About the role
Mercor is looking for a Customer Experience Operations specialist to own how experts experience our platform end to end. You will be required to get things done by coordinating several owners across Engineering, Operations, Product and Talent Success, and making sure problems that cross teams actually get fixed.
What you'll do
- Own cross-functional workstreams that affect the expert experience, from onboarding and support to payments and project matching
- Coordinate several owners across Engineering, Operations and other teams: set priorities, run check-ins, unblock work and hold people to deadlines
- Spot expert friction in feedback, support tickets and data, then turn it into clear, prioritized asks with respective teams across timezones
- Build and run lightweight processes, dashboards and playbooks that keep work moving without heavy overhead
- Use AI tools every day to automate repetitive work, summarize feedback, draft processes and speed up sprint cycles
- Report progress and risks clearly to product managers & leadership
Who you are
- An operator who gets things done: you have founded or run a startup, or held a high-ownership operations, product ops or chief-of-staff style role
- Comfortable leading through influence and coordinating engineers, operators and other stakeholders without formal authority
- Fluent with AI tools (Claude, agents, automation tools) and keen to find new ways to use them
- Organized and structured, with sound judgment on what matters most
- A clear, concise writer and communicator
- Comfortable with ambiguity and a fast-moving startup environment
Nice to have
- Experience with marketplaces, gig or contractor platforms, or customer or talent experience functions
- Comfort with data: SQL, spreadshee
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Frequently asked questions
How do I apply for the Customer Experience Operations (India) role at Mercor Experts?
Applications go through Mercor Experts's own portal - HumanSourcer links to the listing and never collects applications or handles hiring. Mercor Experts's access model is "Apply" (Profile / role application). This listing was first seen here on October 22, 2026 and was still live at the last check.
Is the Customer Experience Operations (India) role at Mercor Experts remote?
This role is listed for: India.
What does the Customer Experience Operations (India) role at Mercor Experts pay?
Mercor Experts lists this role's pay as $35,000–$50,000/yr, quoted from the listing rather than estimated.
What kind of work is Customer Experience Operations (India)?
Customer support / ops. Law, medicine, finance, engineering, operations and AI evaluation
Is Mercor Experts a legitimate AI-training platform?
Direct expert network - and that relationship is rated "Confirmed" here because it can be checked against www.mercor.com rather than taken on Mercor Experts's word. Confidence describes how well the ownership is evidenced. It is not a rating of how the platform treats the people who work for it, which no public source covers reliably.
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