Participant Coordinator (Remote - PST Timezone)

Work Location: Remote - PST Timezone Work Schedule: Monday to Friday, 8 hours per day Engagement Model: Fixed-term employment; Full-time Estimated Project Duration: 2 month (extension possible based on project needs) Estimated Start Date: 9th November, 2026 Language(s) Needed: English (US) Role Summary The Participant Coordinator will be responsible for supporting participant outreach and scheduling in collaboration with onsite receptionists and the Project Manager. This role involves sending appointment reminders, communicating schedule changes, responding to participant inquiries about payments, and ensuring participants receive timely and friendly communication throughout the process. The ideal candidate is organized, detail-oriented, and comfortable managing multiple participant communications while maintaining accurate records and providing a positive participant experience. Role Responsibilities Support onsite receptionists with participant outreach and scheduling. Send timely reminders to participants regarding their scheduled appointments. Respond to participant inquiries about payment, providing accurate information and escalating questions or issues when necessary. Communicate schedule changes, cancellations, and other participant-related updates to onsite receptionists and the Project Manager. Maintain accurate and up-to-date records of participant communications, appointment schedules, and relevant updates. Communicate with participants in a friendly, professional, and helpful manner. Monitor pending participant outreach and follow-ups to ensure timely communication. Identify and escalate scheduling issues, payment concerns, and other participant inquiries to the appropriate team members. Support the smooth coordination of daily participant appointments and help minimize scheduling disruptions. Role Requirements English fluency with clear, natural speaking ability. Strong troubleshooting abilities and problem-solving skills. Ability to maintain accurate,