Technical Support Coordinator (Atlanta, GA)
Technical Support Coordinator (Atlanta, GA) is an open role at DataForce jobs, located in Atlanta, US.
About this role
Work Location : Atlanta, GA; Onsite Work Schedule : Sun-Wed or Wed-Sat, 8 hours per day Engagement Model : Fixed-term employment; Part-time Estimated Project Duration : 5 months Estimated Start Date : May 11, 2026 Language(s) Needed : English (US) Role Summary We are seeking an Onsite Technical Support Coordinator to provide technical assistance to participants in a confidential research study. This role will serve as the primary resource for troubleshooting technical issues, offering guidance on software and hardware-related concerns, performing maintenance on hardware, and escalating complex problems as needed. The ideal candidate will ensure a smooth participant experience by delivering clear, empathetic, and effective support across a wide range of technical skill levels. Role Responsibilities Provide remote technical support to study participants, addressing issues related to hardware setup, software functionality, and connectivity. Manage the checkout and return of study equipment, including verifying participant identity and ensuring all devices are properly documented and accounted for. Assist onsite with software troubleshooting and escalations. Guide participants through technical processes in a clear and patient manner, adapting communication style to suit varying levels of technical proficiency. Gather and handle collected data and report back to the managing team. Document and track technical issues, resolutions, and escalations in accordance with project protocols. Collaborate with internal teams to identify recurring issues and recommend process improvements. Maintain strict confidentiality and adhere to all data privacy and security guidelines throughout the study. Role Requirements Proven experience in technical support, IT helpdesk, or a related role, preferably involving consumer-facing technologies. Familiarity with MacOS and familiar with common troubleshooting practices. Strong problem-solving skills and a detail-oriented mindset. Experience wi
About DataForce jobs
DataForce jobs's connection to TransPerfect: TransPerfect community jobs board. Data collection, annotation, linguistic and study-based projects
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Frequently asked questions
How do I apply for the Technical Support Coordinator (Atlanta, GA) role at DataForce jobs?
Apply directly through DataForce jobs's own application process — HumanSourcer links out to the listing and doesn't handle applications or hiring directly.
Is the Technical Support Coordinator (Atlanta, GA) role at DataForce jobs remote?
This role is listed for: Atlanta, US.
What does the Technical Support Coordinator (Atlanta, GA) role at DataForce jobs pay?
Pay isn't publicly disclosed for this role by DataForce jobs — check the source listing for current compensation details.
What kind of work is Technical Support Coordinator (Atlanta, GA)?
Other. Data collection, annotation, linguistic and study-based projects
Is DataForce jobs a legitimate AI-training platform?
DataForce jobs's connection to TransPerfect: TransPerfect community jobs board. Ownership confidence: Confirmed — verified via dataforcecommunity.transperfect.com.